Community Support Board
Bug reports, feature requests and praise — with threaded comments, upvotes, official-response badges, anonymous posting and up to four screenshots per report.
Support & Feedback Command Center
Every voice, heard. Every issue, resolved.
Aimedis Support is the place for help and feedback across the Aimedis platforms: patients, clinicians and administrators get answers, report issues and help shape the platforms together.
- 18Languages
- 9Platform Modules
- 6Resolution Stages
- 12Question Types
One Command Center
Help and feedback, finally in one place
Aimedis Support unifies the three things every healthcare platform needs: an AI assistant that answers instantly, a community board where issues are reported and resolved in the open, and polls, surveys and NPS campaigns that measure satisfaction across the nine Aimedis platforms it covers.
The moment you sign in, your role shapes the workspace — patients, clinicians and administrators each see the dashboards, KPIs and live activity that matter to them.
Underneath, row-level security, audit logging and moderation governance keep every interaction accountable — in 18 languages, including right-to-left Arabic.
Meet AVA
Ask anything. Answered instantly.
AVA is the AI support assistant floating on every screen. She answers from your organization’s own documentation, cites her sources and replies in the reader’s language — with voice input and read-aloud in all 18 locales.
Support
Get help, instantly
Analytics
Understand your data
Creation
Build with AI at your side
- Grounded in your knowledge base — upload PDF, TXT or Markdown and AVA learns it in seconds
- Every answer arrives with cited sources you can verify
- Voice input and read-aloud in all 18 supported languages
AVA
Online
How do I share a survey with patients who don’t have an account?
Publish it as a direct link or QR code — anyone can respond through a short-code URL, no account needed. You can also embed it as a widget in any Aimedis platform.
Source: Sharing & Publishing GuideResolution Workflow
From report to resolved
Every issue moves through a transparent six-stage pipeline, and the full status history stays visible to the community — so nobody wonders what happened to their report.
New
A report or request lands on the board
Under Review
The team evaluates scope and impact
Planned
Committed to the roadmap
In Progress
Actively being built
Done
Shipped — the loop is closed
Declined
Closed openly, with the history preserved
Board items can be linked to polls and surveys — so the community that raised an issue helps decide how it gets solved.
Key Capabilities
Everything support needs. Nothing it doesn’t.
Admin Knowledge Base
Upload PDF, TXT or Markdown and AVA learns it automatically — chunked, embedded and indexed in seconds, with one-click reindexing.
Polls & Multi-Page Surveys
A guided six-step wizard, twelve question types including NPS, Ranking, Likert and Matrix, branching logic, custom theming and per-question drop-off analytics.
NPS Campaigns
Promoters, passives and detractors computed automatically, with eight-week trend charts that show whether satisfaction is moving the right way.
AI Insights Engine
One click turns raw responses into three to seven actionable insights — observations, recommendations and urgent alerts, drawn from real data.
Governance & Moderation
A moderation queue with fourteen actions, user reporting, timed mutes and a full admin audit log — enforced by Postgres row-level security.
Ecosystem Hub
Nine platforms. One pulse.
The Ecosystem Hub is a live map of the Aimedis platforms around Aimedis Support: satisfaction scores, open items and health status for Care, Aimedis Pro, Rehab, Booking, Connect, Decision, Onboard, Wiki and aimedis.com.
One glance shows where the ecosystem stands: what users love, what needs attention and what is being worked on right now. The Hub is rolling out across the ecosystem.
- Operational
- Degraded
- Down
- Care
- Aimedis Pro
- Rehab
- Booking
- Connect
- Decision
- Onboard
- Wiki
- aimedis.com
Inside the Platform
See Aimedis Support in action
DashboardKPI snapshot, quick actions and activity feed the moment you sign in PollsCreate and manage polls across every Aimedis platform, tracked by status 
SurveysMulti-page surveys with twelve question types and branching logic 
Help CenterThirteen built-in articles across five categories, plus one-click access to AVA AVA AssistantAsk AVA anything in Support, Analytics or Creation mode — voice in, voice out 
AnalyticsPlatform response breakdown, NPS over time and AI-generated insights
Built for Reach
Reaches everyone, everywhere
Share Anywhere
Publish any poll or survey as a direct link, QR code or embeddable widget — with anonymous public participation through short-code URLs.
Works Offline
Responses are queued locally and sync automatically the moment the connection returns. Nothing gets lost.
18 Languages, AI-Translated
Over 1,180 translated strings per locale, including right-to-left Arabic — and community posts translate on demand, preserving tone and formatting.
Why It Matters
Feedback that closes the loop
Most feedback disappears into a void. Aimedis Support makes the whole journey public: an issue is reported, reviewed, planned, built and shipped — with every status change visible to the person who raised it.
And because it spans nine Aimedis platforms, patterns surface that single products never see. The AI Insights Engine turns raw responses into the three to seven decisions that actually matter.
- Six-stage resolution workflow, visible to the community
- AI insights generated from real response data — never invented
- NPS trends tracked across eight-week windows
- Five user roles shape what each person sees and can do
- Row-level security and a full admin audit log
What it costs
- Aimedis Support has no price or plan
- For your organisation’s needs, talk to us
Get Started
From the first question to recovery.
Create one account for seven Aimedis apps, with AVA at your side. In your language, with your consent.