Terms & Conditions
Please read these Terms carefully before using the Aimedis platform. These Terms govern your access to and use of all Aimedis services.
Last updated: 3 November 2026
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.
Definitions
- Application
- means the Aimedis software application provided by the Company and available on supported devices.
- Company
- refers to Aimedis LLC, a limited liability company.
- Platform
- refers to the digital healthcare platform operated by Aimedis including the website, applications, APIs, telehealth systems, VR/AR environments, and related services.
- Account
- means a unique account created for a user to access the Platform or certain Platform services.
- User / You
- means the individual, company, healthcare professional, or other legal entity accessing or using the Platform.
- Service
- refers to the Aimedis Platform and all associated services, tools, software systems, and digital environments.
- Device
- means any device capable of accessing the Platform including computers, smartphones, tablets, or VR/AR devices.
- Subscription
- means a recurring payment plan granting access to certain services or features of the Platform.
- Content
- refers to any text, data, images, video, medical information, or other material uploaded, shared, or made available through the Platform.
- Website
- refers to Aimedis, accessible at https://www.aimedis.com
- Country
- refers to the United States unless otherwise specified.
Acknowledgement
These Terms and Conditions constitute a legally binding agreement between You and Aimedis LLC governing your use of the Platform.
By accessing or using the Platform you agree to be bound by these Terms.
If you disagree with any part of these Terms you must not use the Platform.
You represent that you are at least 18 years of age. The Company does not permit individuals under 18 to use the Platform.
Your use of the Platform is also governed by our Privacy Policy, which describes how personal data is collected, used, and protected.
Description of the Aimedis Platform
Aimedis provides a digital healthcare platform that may include:
- Aimedis Care Pro, a personal health record for patients, with the assistant AVA
- Aimedis Pro, a workspace for healthcare professionals
- Aimedis Booking, for finding and managing appointments
- Aimedis Onboarding, for preparing a visit with a structured intake
- Aimedis Connect, for secure messaging, video calls, groups and information events
- Aimedis Decision Pro, for remote consultations led by physicians
- Aimedis Rehab, for rehabilitation
- Aimedis Insur, for health-engagement programmes of insurers
- Aimedis Support, for product support and feedback
- Aimedis XR, VR/AR medical education environments
- Aimedis Wiki, a reviewed medical reference library for authorized organizations
- healthcare data infrastructure, APIs and interoperability services connecting healthcare systems
The Platform is designed to facilitate healthcare services, education, and digital health infrastructure while maintaining high standards of security, privacy, and compliance.
Medical Disclaimer
The Aimedis Platform provides digital healthcare tools, communication systems, and educational environments.
The Platform does not replace professional medical advice, diagnosis, or treatment.
Any information provided through the Platform should not be interpreted as medical advice unless explicitly provided by a licensed healthcare professional through the Platform.
Always consult a qualified healthcare professional regarding medical conditions or treatments.
Accounts
When you create an account on the Platform, you must provide accurate and complete information.
You are responsible for safeguarding your login credentials and for all activities that occur under your account.
The Company reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.
Payments and Subscriptions
Certain services offered by Aimedis require payment. At present these are:
- plans for healthcare professionals in Aimedis Pro, which each professional subscribes to and pays for personally, billed monthly; where a plan includes a free trial (at present 7 days, once per plan), the trial terms are shown before you subscribe
- AVA Plus, a monthly plan for patients in Aimedis Care Pro with a 7-day free trial once per account; it has its own consumer terms, shown in the app before purchase, including a 14-day right of withdrawal
- fees that healthcare professionals set themselves in Aimedis Connect, at present for tickets to their information events
Payments are processed by third-party payment providers, at present Stripe.
By submitting payment information you represent that you are authorized to use the selected payment method.
Unless required by law or provided otherwise in the terms of a specific plan, payments for digital services, subscriptions, and platform access are non-refundable once the service has been activated or delivered.
Fees for consultations booked through Aimedis Connect follow the cancellation and refund terms shown before you pay.
Subscriptions, Renewal and Cancellation
Some services are offered as subscriptions, for example the plans for professionals in Aimedis Pro, AVA Plus in Aimedis Care Pro and paid group memberships in Aimedis Connect. The price, the billing period and these terms are shown before you pay.
A subscription renews automatically at the end of each billing period until it is cancelled.
You can cancel at any time in the product: in Aimedis Pro on the Plans & billing page with "Cancel subscription", in Aimedis Care Pro under Settings → AVA Plus with "Cancel subscription", in Aimedis Connect on the Plans & payments page ("Billing" in the menu) with "Cancel subscriptions here". The subscription then ends at the end of the billing period you have paid for, and what it includes stays available until then. Leaving a paid group in Aimedis Connect ends that membership at once.
Payments already made are not refunded for the rest of a billing period unless required by law or provided otherwise in the terms of a specific plan, such as the right of withdrawal for AVA Plus.
Platform Ownership and Intellectual Property
All components of the Aimedis Platform including software, systems, designs, interfaces, content, code, graphics, documentation, and technologies (collectively referred to as Platform Materials) are owned by Aimedis LLC or its licensors.
The Platform Materials are protected by intellectual property laws including copyright, trademark, trade secret, and patent laws.
Your use of the Platform grants you a limited, non-exclusive, non-transferable license to access and use the services in accordance with these Terms.
You may not:
- copy or reproduce the Platform
- reverse engineer the software
- modify or distribute Platform Materials
- use the Platform to build competing services
without prior written permission from Aimedis.
Acceptable Use and Prohibited Activities
You agree not to use the Platform in any way that:
- violates any applicable laws or regulations
- infringes intellectual property rights
- distributes malicious software or harmful code
- interferes with the operation of the Platform
- attempts unauthorized access to systems or data
- distributes fraudulent or misleading information
- promotes illegal activities
Users must not provide medical advice unless they are licensed healthcare professionals legally authorized to do so.
The spread of false medical or scientific information through the Platform is strictly prohibited.
Reporting Illegal Content
If you believe that content on the Platform is illegal, report it by email to contact@aimedis.com. State where the content is (the link or the item's ID), why you believe it is illegal, your name and email address, and that you believe in good faith that your report is accurate and complete. We confirm receipt and review every report. contact@aimedis.com is also our single point of contact for authorities and users under Articles 11 and 12 of the EU Digital Services Act.
Third-Party Services
The Platform may integrate or link to third-party services including payment providers, communication tools, or healthcare systems.
Aimedis is not responsible for the content, policies, or actions of third-party services.
Limitation of Liability
To the maximum extent permitted by law, Aimedis LLC shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the Platform.
The Platform is provided "as is" and "as available" without warranties of any kind unless otherwise required by law.
Termination
The Company may suspend or terminate access to the Platform if a user violates these Terms or engages in unlawful activities.
Upon termination, the user's right to use the Platform will immediately cease.
Changes to Terms
The Company reserves the right to update or modify these Terms at any time.
Updated Terms will be posted on the Website and become effective upon publication.
Users are responsible for reviewing the Terms periodically.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the United States, without regard to conflict of law provisions.
Contact
If you have any questions about these Terms and Conditions you may contact us:
Aimedis LLC Email: contact@aimedis.com Website: https://www.aimedis.com
Our full company details are in the Legal Notice.
Questions about these Terms? Contact us